Who we are and what this policy covers
Bonusmantle is a Melbourne based food business operating catering and chef-prepared meal delivery services from our kitchen in Southbank, Victoria, Australia. This policy explains how we handle personal information when you visit bonusmantle.site, submit an enquiry, place an order or subscribe to our meal plans.
We treat privacy as an operational responsibility, not a legal formality. If you ever want to know exactly what we hold about you, you can ask us and we will show you.
What information we collect
We only collect information that we need to run the service you have asked for. That generally falls into four categories:
- Contact details such as your name, email address, phone number and delivery address
- Order details including your menu choices, dietary requirements, allergy information and delivery preferences
- Payment information which is processed by our third-party payment provider. We do not store full card numbers on our own systems
- Technical information such as your IP address, browser type and pages viewed, collected through cookies and analytics tools
How we use your information
Your information is used to prepare and deliver your order, respond to your enquiries, manage your account and improve the way our website and menus work. We may also use your email address to send you service updates such as delivery changes or menu previews where you have opted into those communications.
We do not sell, rent or trade personal information. We share data only with service providers who help us operate, including delivery partners, our payment processor and our email platform. Each of these providers is bound by contract to use your data only for the purpose we specify.
How long we keep your data
Order and transaction records are retained for seven years to meet Australian tax and accounting obligations. Enquiry records that do not lead to an order are deleted after twenty-four months. Marketing consent records are kept for as long as you remain subscribed, plus a short period afterwards so we can demonstrate that we honoured your request to stop.
Your rights
You have the right to request access to the personal information we hold about you, to ask for corrections, and to request deletion where we are not required by law to keep it. You can also object to marketing communications at any time using the unsubscribe link in any email or by contacting us directly.
- Right of access to your personal data
- Right to correction of inaccurate information
- Right to erasure where legally possible
- Right to object to direct marketing
- Right to lodge a complaint with a supervisory authority
Security and contact
We protect your information using access controls, encrypted connections and staff training. No system is completely immune to risk, but we review our practices regularly and will notify affected individuals and regulators if a breach occurs that is likely to affect your rights.
If you have any question about this policy, or want to exercise one of the rights listed above, write to us at the email address shown in the footer of this website or send a letter to our Southbank address.