Our starting position
We want you to be satisfied with what you receive. If something we delivered was wrong, damaged, missing allergy information or simply not the standard you were promised, we will fix it. That may mean a replacement, a credit or a refund, depending on what went wrong.
Meal plan deliveries
If a delivery arrives damaged, incomplete or with a seal failure, contact us within forty-eight hours of the delivery window and include a photograph where possible. Verified issues are resolved with either a replacement on your next delivery or a refund for the affected meals.
Change-of-mind refunds on meals already delivered are not offered, because the food has been prepared and cannot be returned to sale.
- Delivery not received at all: full refund or free replacement
- Damaged or leaking package: refund for affected meals
- Incorrect meal supplied: free replacement in the next box
- Change of mind after packing cut-off: no refund, but you may pause future deliveries
Catering bookings
Cancellation terms for events depend on how close to the date you cancel, because preparation and staffing are committed in advance.
- More than 30 days before the event: full deposit refunded
- 14 to 30 days before: deposit retained, balance not charged
- Less than 14 days before: deposit and committed costs retained
If we cancel an event for reasons within our control, you receive a full refund of everything paid, and we will help you find an alternative caterer where possible.
How refunds are processed
Approved refunds are returned to the original payment method. Card refunds usually appear within five to ten business days, depending on your bank. We will email you a confirmation as soon as the refund has been issued on our side.
Your consumer rights
Nothing in this policy limits your rights under the Australian Consumer Law or any other consumer protection legislation that applies to you. Where the law and this policy conflict, the law prevails and we will adjust the outcome accordingly.