Bonusmantle has received your enquiry and it has landed in the same inbox our chefs look at every morning on Melbourne Street, not a sales queue or a forwarded form. You do not need to do anything else at this point, and you will not receive an automated reply pretending to be from a real person. Somebody on the team will read your message properly, check the date, the guest numbers and any dietary requirements you mentioned, and write back to you with real answers rather than a generic brochure. Most enquiries get a first response within one working day, and anything more detailed, like a full event quote with menu direction and itemised pricing, usually arrives within three working days. If your request is urgent, call the kitchen directly on the number in the footer and somebody will pick up between seven in the morning and six in the evening on weekdays.
No black holes, no chasing. This is exactly what happens next after your message reaches us.
Your enquiry is read the same working day. If anything is unclear, we ask before we reply.
Menu direction, availability and a rough price range, all in one email within 24 hours on weekdays.
For events we visit the space. For meal plans we set up your first delivery slot, usually within the same week.
Book a tasting at the kitchen or start with a trial box. Nothing is charged until you are ready.
If your enquiry was about event catering, the full menu, package pricing and tasting process are laid out in detail on the service page. If you asked about the weekly meal plans, you can see the current rotating menu, portion sizes and delivery zones there too.
Plenty of our customers eventually use both services, so there is no wrong order to explore them in. Have a poke around, and if something raises a new question, just send it through — it will go to the same team who are already working on your first message.
+61 3 8462 1973
2 Melbourne Street, Southbank VIC 3006
bonusmantle@gmail.com
The same kitchen, the same crew, the same standards. Take your pick.
Events
Chef-led menus for launches, weddings and awards nights across greater Melbourne. We walk the venue before quoting and run the whole service with our own crew.
Weekly
A new menu every Monday, cooked in small batches, blast-chilled within forty minutes and delivered chilled to your door anywhere in metro Melbourne.
Two pieces from our kitchen team that explain the choices behind what you will taste.
Occasionally our reply ends up in a promotions tab or spam folder, especially if your inbox is used to filtering out catering enquiries. If you have not heard from us within two working days, please check there first, and then call the kitchen directly so we can make sure you have our answer.
Our emails sometimes hide in those tabs. Search for "Bonusmantle" and you should find it.
Mon to Fri 7am–6pm, Sat 8am–3pm, Sun 9am–1pm. Somebody will pick up during those hours.
Your enquiry details are used only to reply to you and prepare a quote. Full details are in our Privacy Policy and, if you asked about a booking, in our Terms & Conditions.
We will be in touch soon. In the meantime, feel free to browse the pricing page or read a bit more about the team who will be replying to you.
